Airsoft guns: All airsoft guns carry a one week (7 days) warranty provided by Airsoft Depot Canada. Out-of-the-box (dead on arrival) defective guns can be exchanged or returned within 7 days from the day the gun was purchased or parcel was received). We encourage customers to test the purchased gun as soon as possible, and contact us immediately if an issue is discovered within 48 hours.
Any sort of internal or external damage caused to the gun itself from any sort of modification or disassembly automatically voids the warranty. Defective guns must be returned in its original factory packaging.
Parts or Gear: A one week warranty is only provided for out-of-the-box defective parts or gear products.
Bell Handgun Extended Warranty Program is carried by Airsoft Depot Canada and its authorised retailers ONLY.
Free parts and repair service within 30 days of purchase or when parcel is received from Online Orders.
The abuse and unauthorized disassembly of Bell handguns are not covered by this Warranty Program and voided.
Customer is responsible for the shipping cost for the handgun to be repaired at authorized retailers. Retailers will pay for the return shipping back to customers.
The Customer is only responsible for both shipping and return shipping if there is nothing wrong with the handgun itself.
Airsoft Depot Canada offers basic troubleshooting for all Bell handgun bought at authorized retailers via Online Support Center at: email@example.com. Please give us up to 7 days for a proper response. Please and Thanks.
Returning A New Product
All gun sales are final. We don't take return of a gun unless the gun is defective.
For other products, only brand new product can be returned. You may return a brand new prodcut
within a week (7 days) of purchase or receiving the parcel.
The product returned must be in its original factory packaging. Customer is responsible for the return shipping. There will be a 15% restocking fee. And the shipping/handling is not refundable.
We don't guarantee the fitting of the parts/scopes/gears. Please do research or ask up front.
Returning A Defective Product (Fitting issue IS NOT considered as defective)
Out-of-box defective product can be exchanged or returned within 7 days (From the date productis purchased or parcel is received). We encourage customers to test the purchased product, specially gun(S) as soon as possible and contact us immediately if issue is discovered.
Please do not try to repair the product specially gun(S) and opening the product voids the warranty.
Defective product must be returned in its factory packaging.
Aisoftdepot Canada cover the return shipping by store credit coupon.