CALL US :416-298-3303

Refund Policy


General Warranty and Return Policy:


Last Updated: June 30th, 2018

Global Policies (applies to all category based policies):
  1. Only brand new products with its original packaging can be returned back to us within 7 days since the product was purchased in store, or parcel was received by the end user/customer from online orders. The shipping cost of the product and the return shipping to be sent back to us will not be covered for refund.
  2. Depending on the rules specified under category based policies, we may accept returns of opened products but a 20% restocking fee will be applied. Shipping cost of the product and the return shipping to be sent back to us will not be covered for refund.
  3. If we deem a returned product has been abused by the end user as written within the individual policies below, we reserve the right to refuse repair, exchange, or refund of the product. We will not return the product back to the end user unless they pay for the shipping cost to be shipped back. Under this condition, IF we supplied a prepaid return shipping label to the customer earlier on, we may expect the end user to pay for the full price of the prepaid label as well.
  4. We do not guarantee perfect finishing and/or quality of the products we carry; we simply carry what the manufacturer offers us. Depending on the situation, we are capable of testing an airsoft gun before shipping out upon request.
  5. All photos on our website are purely for reference purposes only. Both the packaging and actual product may slightly differ from actuality due to slight changes per batch when procured from manufacturer and/or supplier.
  6. We do not guarantee that the original packaging/box of a product is free from dents or damage. We only guarantee that the product housed within the packaging is of working order and brand new in nature.
  7. All sales are final for products listed as “clearance or junk.” No warranty is provided under any circumstances whatsoever under said category. Please call or email us at support@airsoftdepot.ca for specific inquiries on clearance or junk items before purchase if unsure.
  8. All sales are also final for consumables and any battery products. Consumables are in regards to products such as (but not limited to) green gas, BBs, silicon oil/grease, and Thunder Bs.

Airsoft Guns:
  1. All airsoft gun sales are FINAL. We do not accept returns of an airsoft gun unless the gun itself is defective.
  2. All airsoft guns* carry a standard, 7 days warranty provided by Airsoft Depot Canada since the day the gun was purchased in store, or parcel was received by the end user/customer from online orders. We encourage customers to test the purchased airsoft gun as soon as possible and contact us within 48 hours of purchase. We only accept exchange for out-of-the-box defective airsoft gun products as long as a replacement of the same product is available. We can only provide a refund if a replacement cannot be provided. Please kindly give us up to 3 business days for a proper response.
  3. *Special instructions bolded or highlighted in red on certain product pages in the product descriptions may override the above rule under this (Airsoft Guns) category.
  4. Any sort of modifications done to the airsoft gun (during the warranty period) internally or externally would automatically void our warranty service. For example, painting your gun, upgrading the internals, or modifying the battery connectors to deans or vice versa with Tamiya connectors and ultimately frying your gun.
  5. Do not attempt to diagnose or repair an airsoft gun if you are faced with an issue/error from the airsoft gun itself. Stop all activity and use of the gun, and report the incident in detail to support@airsoftdepot.ca. Depending on situation and the severity of the matter, we will provide diagnosis and instructions on the issue and/or provide approval for the airsoft gun to be sent back for repair or exchange.
  6. Assuming the airsoft gun is deemed defective and approved for return to be exchanged or repaired, the end user customer must send it back in its original factory packaging (everything that originally came with the gun such as magazine, instructions booklet, clear plastic bag, etc). The customer is expected to wrap the packaging of the gun in completely opaque wrapping paper or garbage bag and seal well with tape. If certain conditions are met, we may instead provide a prepaid return shipping label and return shipping instructions via email.
  7. If an airsoft gun has been sent/shipped back to us under our approval during the warranty period, the cost of return shipping will be covered as a store credit (assuming a return shipping label was not provided). The store credit can be redeemed and used for future purchases on this website (airsoftdepot.ca). If the airsoft gun has been inspected, repaired, and/or replaced, we will cover the reshipping cost.
  8. If the airsoft gun has been deemed working and not defective upon inspection by our Techs, we will have you pay for the reshipping cost back to your shipping address. If a prepaid return shipping label has been provided with, we will also have you pay for said label as well. The same rule applies if the airsoft gun has been deemed damaged from customer abuse. Customer abuse happens when the end user attempts to repair, modify/tinker/take apart, upgrade the airsoft gun during the warranty period, screws it up, and provides false pretense in regards to the damage itself. Physical damage and mishandling, such as dropping the gun, using low quality “Can-Tire/Walmart-tier BBs”, or using the wrong rated battery (i.e. using high discharge rate battery on an airsoft gun that’s not rated for it) will also count as “customer abuse.” Abused products do not qualify for any sort of refund or exchange.
  9. Manufacturer included "bonus items" such as, but not limited to cleaning rod, sample bb, bb loader, sling, battery, and charger, are not eligible for warranty. These "bonus items" are included AS IS and are included for testing purposes by the manufacturer. We do not guarantee the proper function of said "bonus items."

Parts or Gear:
  1. A one week warranty is only provided for out-of-the-box defective parts or gear products.
  2. We do not guarantee the fitting of the parts/scopes/gears. Please do research or ask up front.
  3. No returns or exchange for all BDUs, shirts, pants, goggles, helmets, and boots/shoes due to hygiene reasons unless it is reported "defective" within 48 hours of purchase. Please kindly do your own research, send us an email, or message us on Facebook for questions on sizing.

  1. Bell Handgun Extended Warranty Program is carried by Airsoft Depot Canada and its authorised retailers ONLY.
  2. Free parts and repair service within 30 days of purchase or when parcel is received from Online Orders.
  3. The abuse and unauthorized disassembly of Bell handguns are not covered by this Warranty Program and voided.
  4. Customer is responsible for the shipping cost for the handgun to be repaired at authorized retailers. Retailers will pay for the return shipping back to customers.
  5. The Customer is only responsible for both shipping and return shipping if there is nothing wrong with the handgun itself.
  6. Airsoft Depot Canada offers basic troubleshooting for all Bell handgun bought at authorized retailers via Online Support Center at: support@airsoftdepot.ca. Please give us up to 7 days for a proper response. Please and Thanks.
2 x MICH2002 Helmet Cover (Kryptek Mandrake)
1 x MICH2002 Helmet Cover (Kryptek Typhon)
1 x Fast Helmet Side Cover (FG)
1 x AW VX 7 / 9 (Optics Ready ver) Gas Magazine Rubber Gas Route
1 x Tactical Mini ModButton Pressure Remote Switch BK (SF plug)
3 x AD M300/600 Offset Mount (M-LOK & Keymod, DE)
1 x FT MBSS Assault Pack (CB)
1 x FMA SF Super High Cut HELMET BK L/XL
1 x Matrix SORDIN Headset For Helmet BK(Basic Ver., Tan)
1 x Emersongear Arab kerchief - skeleton (CB)
1 x HRG Shoulder Pad Set (CB)
1 x Air-tight Nozzle, Recoil Shock M4
1 x 5KU Cmore Mount For HiCapa Type 4 SV
1 x Apple Airsoft PKM Mount
2 x APL Gen3 Style Pistol Flashlight (DE, 300 Lumens)
2 x Pofung (Baofeng) Extended 3800mAh Li-ion Battery (A Pair)
2 x E&C EC-45 GBB Airsoft Pistol
1 x HRG Modular Assault MK3 Chest Rig (CB)
2 x WiiTech A&K SVD Steel Trigger Set
1 x APL Compact Tactical Light (Tan, 200 Lumens)
1 x L4G24 NVG MOUNT Aluminum (DE)
1 x Navy Seal VIP IR LED Light (Functional Ver., BK)
1 x Helmet V-Lite Marker (DE, Red)
1 x Fast Helmet Rail (Maritime Cut, FG)
1 x Tactical Hanger (2nd Gen)
1 x EmersonGear Tactical Assault Cap BK
1 x Earmor M32 MOD4 Tactical Headset (2022 Ver. BK)
1 x Tac-Sky PRC-148/152/163 Dummy Antenna
1 x Earmor M32 MOD4 Tactical Headset (2022 Ver., FG)
1 x Matrix SFL Belt Holster Drop Adapter (BK)
1 x EARMOR M13 MTEK M-LOK Helmet Rails Adapter Attachment Kit
1 x EG LEAP Mount For T2/T1/REMO etc
1 x HRG Gen 3 Knee/elbow Pads (BK)
2 x Mad Hatter Classic Hat Red
1 x G Style Super Precision 1.93" Rifle Scope Mount BK
2 x HRG Tactical Molle Combat Belt Tan
1 x Night Evolution HELMET LIGHT SET GEN 3 (BK)
1 x CD R-Style Micro Flashlight DE
1 x FMA 3 type for 25mm Webbing (DE)
2 x Tactical UT Hot Button Remote Switch (Picatinay, 2.5mm plug, BK)
1 x Double Bell AKMS (Steel , Real Wood, QD Gearbox, Two Magazines Ver.)
1 x HRG CP Style CPC Combat Vest CB
1 x E&C EC-19X GBB Airsoft Pistol
1 x HRG JPC Style Plate Carrier (OD)
1 x Emersongear Pmac Magzine Style Powerbank Case (DE)
1 x M-LOK & Keymod Offset Picatinny Rail Mount (M300/600 Ready,DE)
1 x Element Motor Gear Tool (Install & Remove)
1 x Emerson Invisible Kneepad Gen3
2 x Matrix SFL Holster Thigh Strap (BK)
1 x 5KU Replacement Rubber Bullet for 40mm Cartridge (12pcs)
1 x Matrix Hard Knuckle Gloves (Sage, Small)
1 x Ladder Rail Cover(BK)
1 x EmersomGear JPC/AVS 6x6 Side Amor Carrier Set CB
1 x Earmor M51 PTT (Kenwood 2 Pins)
1 x WiiTech MP7 (KSC, KWA, Umarex) Top Gas Version Power-up Loading
1 x HRG CP Style CPC Combat Vest Multicam Black
1 x FAST Style Tactical Riser Rail Mount DE
1 x SF M600DF LED Scout Light (1400 Lumens, DE)
1 x 100% Cotton Shemagh (Green/Black)
2 x WiiTech NGRS M4 Enhanced Hop-up Chamber
2 x HRG CP Style CPC Combat Vest RG
1 x AGM 210 rds Magazine for Thompson M1A1 AEG (XXX Type)
1 x SF RM45 Offset Mount For M300/600 Tac Light DE
1 x SHS Full Steel 14 Teeth Piston
3 x Pofung (Baofeng) UV-5RIC Dual Band Two Way Radio
2 x Matrix SFL Kydex Tactical Holster for G Series with X300/X300V Flashlight
4 x EARMOR M12 EXFIL® Helmet Rails Adapter Attachment Kit
1 x TMC HM Flash Light Bearing Concealment Holster G17 (BK)
2 x Sotac Charge MPLS Style Helmet Light
1 x HRG Helmet Cover For Airframe Helmet (Multicam Black)
1 x E&C G17 Green Gas Magazine (BK, TM/WE Glock 17/19X)
1 x Emersongear Chest Rig to Vest Adapter Kit Multicam
2 x WiiTech Enhanced Loading Nozzle Assembly for WA
1 x RA steel CNC firing pin (FOR WE SCAR H)
1 x HEL STAR 6 Gen 3 LED Helmet Light/Marker (DE, Red)
1 x FAST Style Tactical Riser Rail Mount BK
1 x HRG MOLLE Drop-leg Platform (Tan)
1 x TLR-1 HL Style Flashlight "REV2" (1000 Lumens, BK)
1 x Adjustable Tactical Light Mount(1'' Diameter)
2 x EmersonGear Linkage Reduction Metal Airgun Target
2 x Earmor M32H MOD4 Headset for FAST Helmets (2022 Ver., FG)
1 x SF Warden Barrel Extension (BK, 14mm CCW)
1 x Dropwing Adaptive Light Mounts
1 x Matrix SFL QLS Quick Lock System Kit BK
1 x G style Precision 1.93'' High Mount For T1/T2 Red Dot
1 x Night Evolution Tactical Augmented Pressure Switch(2x3.5mm,DE)
1 x Airsoft Cardboard Target Paper (12pcs)
1 x HRG Zip-On Backpack For JPC 2.0 (BK)
2 x Matrix SORDIN Headset For Helmet BK(Basic Ver., FG)
1 x Steel QD Swivel (A)
2 x AD M300/600 Offset Mount (M-LOK & Keymod, BK)
1 x Valken Thunder V2 CO2 Sound Simulation Grenade Core Set
1 x Blackcat 25/30 mm QD L-Shaped Scope Mount For AP M2
1 x FMA One Oclock Offset Mount (DE)
1 x AIM MP5 Low Mount
2 x SF M300V LED Scout Light BK(500 Lumens, Strobe)
1 x S&T Type 64 Scope Mount
1 x HRG Helmet Cover For Airframe Helmet (Multicam)
1 x EARMOR M11-Peltor ARC Helmet Rails Adapter Attachment Kit
1 x Tac-Sky RAC Tactical Headset for ARC Rail Helmets DE
1 x AD GBB/Propane Tank Silicone Oil (1.5WT)
1 x AD GBBR/Grenade Silicone Oil (30WT)
1 x Sotac PERST-4 Aiming Laser PEQ Green/IR Laser
1 x Thorntail2 Style Longbar Light Mount For SF M300/M600 Rail Ver.
1 x FUSION Style ModButton Swtch&Mount For M300,M600 DE (3.5mm)
1 x T5028 Tactical Mount (Dia. 30mm/25mm)
1 x TMC STAGE Airsoft Training System Target Set (1 Host + 2 Slave)
2 x EMERSON Shotgun Belt (CB)
2 x ACM L3 NGAL Red Laser W/LED Flashlight (Aluminun Version, DE)
1 x Diamond Doog Patch
1 x Tactical MOLLE Safe Case For Phone&accessories (Multicam Black)
1 x Double Bell DB-90 P90 AEG (High-Speed Ver., QD Gearbox)
2 x Matrix Metal Mesh Balaclava OD
1 x Emersongear Chest Rig to Vest Adapter Kit BK
1 x AD Custom 2011 Hicapa RMR Mount Base (TM, JAG ARMS, Army etc)
1 x E&C Metal M4 160 rds Midcap Magazine BK (5x Pack)
1 x SF Warden Barrel extension (DE, 14mm CCW)
1 x Emerson 32X18CM Multi-functional Utility Pouch (BK)
2 x Amomax Per-Fit Holster (Fits over 80 handguns, BK, Left-hand)
1 x G style Precision 1.93'' High Mount For MRO Red Dot
3 x OWO JDAM Patch
1 x WADSN Helmet Adapters Ver.1 for COMTAC Headset BK
1 x Sotac Flip Mount Riser Set For Eotech (BK, Flip To Left)
1 x Bell 1911 Plastic Grip Panels (Brown)
1 x RA steel CNC trigger assembly (FOR WE SCARH)
1 x FMA Modlite ModButton Lite (2.5mm Plug, DE)
1 x Matrix SFL Kydex Quickdraw Holster (G17/19/19X/45)
1 x Night Evolution Remote Dual Switch (1 Plug, NE07014-BK)
1 x Oolong Tea Survivor Patch
2 x FUSION Style ModButton Swtch&Mount For M300,M600 BK (3.5mm)
2 x Emersongear Chest Rig to Vest Adapter Kit CB
2 x Earmor M32 MOD3 Tactical Headset (2022 Ver., CB)
1 x Night Evolution Tail Pressure Switch for WMX200
1 x Tactical UT Hot Button Remote Switch (Picatinay, 3.5mm plug, BK)
1 x Ztactical TEA Style PTT (Motorola Single Pin)
1 x MK18 Comp M2 Mount For Aimpoint M2/M3
1 x FMA Tactical Plastic Case (For pistol, Night Vision, Camera etc.)
1 x Maple Leaf OHM AEG Tensioner Hard
1 x Double Bell SCAR-SC AEG Rifle (Full metal, QD Gearbox, BK, Two Magaznies Ver.)
1 x ARES Flashlight / Laser system Mount for Keymod
1 x ACM LA-5C PEQ15 Red/IR Laser/LED Weapon Light (DE)
1 x PPS M870 Magazine Tube Fixed Bar
1 x AK Rear Sight Rail Mount
1 x Night Evolution Dual Function Tape Switch (NE 07010)
1 x Tactical UT Hot Button Remote Switch MLOK&Keymod, 3.5mm plug, BK
1 x CowCow B01 Dynamic BlowBack Housing Hi-CAPA/1911 BK or SV
1 x HL Style Headset W/ Noise Cancelling/Sound Pickup For Helmet FG
1 x JUNK Well M11 Gas Magazine (32 Rounds)
1 x Maple Leaf Autobot 60 degree GBB/VSR Hop-Up Rubber
1 x RA steel CNC firing pin base (FOR WE SCAR H)
1 x HL Style Headset W/ Noise Cancelling/Sound Pickup FG
1 x Thorntail2 Style SBR Light Mount For SF M300/M600 Rail Ver.
1 x Offset Mount for M600C/M300A
1 x VSG-S Grip For M-LOK/ Keymod BK
1 x HRG Sniper Gun Bag/Mat (Tan)
1 x SF M600C Mini Scout Light W/ Modbutton Switch (BK, 340 Lumens)
1 x HRG Sniper Gun Bag/Mat (BK)
1 x Ztactical Comtac II
1 x ASG Gear Grease
1 x Valken Tactical 42 Double Rifle Tactical Gun Bag (BK)
2 x Kar98k/MP44 Leather Sling
1 x S&T M1903A3 Scope Mount
1 x ED Wire Guide Clip (M-LOK&Keymod, BK)
1 x Wire Guide System (M-LOK & Keymod, DE, MA Type)
1 x Sotac X300/X400 Remote Dual Switch Assembly BK
2 x G&P WA Reinforce Spring
2 x SF M300/600 Series Tail Button Switch
2 x NF Style 1-4x Compact Rifle Scope
2 x Maple Leaf MR 50 degree AEG Hop-Up Rubber
2 x SHS Speed-Up Gear Set for V2/3 AEG GENIII (13:1, CL14006)
1 x G Style Super Precision 1.93" Rifle Scope Mount DE
2 x Tactical Mini ModButton Pressure Remote Switch DE (3.5mm plug)
1 x CD LCS MK1 M-LOK Switch Mount
1 x Tac-Sky Team Wendy Helmet Mount For COMTAC BK
2 x ACM L3 NGAL Red Laser W/LED Flashlight (Aluminun Version, BK)
2 x Double Bell MK12 SPR Mod 1 AEG Airsoft Rifle (Full metal, QD Gearbox)
1 x HighReady Gear Tactical LED Flashlight (500 Lumens)
1 x SF X400 Tactical LED Pistol Light w/ Red Laser BK
2 x GHK M4 Standard Muzzle Velocity Nozzle
1 x SF M720V LED Tactical Flashlight (BK, 270 Lumens)
2 x FAST Style Micro Mount AP T1/T2 Red Dot Riser BK
2 x RA Adaptor for WE M4 GBB
1 x Tactical Mini ModButton Pressure Remote Switch BK (2.5mm plug)
2 x Double Bell/DBOYS Kar98k Metal Shells (5 pcs)
2 x Tac-Sky AN/PRC152 Radio Military Harris Case W/ 6 Pins U94 PTT
3 x MOE Illumination Kit (BK)
2 x DD Style Retractable Stock (Marking ver. , DE)
3 x Classic Army Metal Mount Base For M14 Series
1 x ARES Bipod Mount for Keymod
1 x Earmor Headband Cover Multicam (2022 Ver. )
1 x Infinity 0.28g 3,500ct Biodegradable Airsoft BBs (Made in Taiwan)
1 x EmersonGear CP Style Adaptive Vest -Heavy Version (MCTP 500D)
1 x CQB Russian HPA Valve For TM GBB Pistol & Rifle
1 x HRG Tactical Seatback Molle Panel
1 x Fast Helmet Side Cover (OD)
1 x AIMO Metal QD 25.4-30mm RDS Mount For AK Series
1 x 5KU Cmore Mount For HiCapa Type 4 BK
1 x Armorer Works HX Sight Mount Kit
1 x E&C EC-17 Gen 5 GBB Airsoft Pistol
1 x Matrix Steel AR15 Wrench
1 x Dominator™ 62/3000 HPA Aluminium Tank
1 x GHK AKM / GKM-08 Low Muzzle Velocity Nozzle
1 x HRG JPC Style Plate Carrier (Tan)
1 x FYT B-1121RZ Steel Target
1 x Matrix SFL 6004 Molle Adaptor
1 x HRG Tactical Molle Combat Belt Multicam
1 x Pyramex Cappture (Over glasses)
1 x Hurricane Universial Drop-leg Holster (Tan)
1 x Single Clamp/X300 Mount Set
1 x ASP Sling Attachment Point (GBBR)
1 x PPS M870 Steel Right/Left Fork
1 x Tactical MOLLE Safe Case For Phone&accessories (Multicam)
1 x EMERSON Aluminum Shooting Target -12 inches
$15,081.34