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Shipping & Returns


General Warranty and Return Policy:


Last Updated: August 31st, 2019

Global Policies (applies to all category based policies):
  1. All sales are final, NO Refund. We only accept exchanges or store credit. If you have any questions for the products we sell, please give us a call, message us on social media, or email us.
  2. We only accept exchanges or store credits within 7 days since the product was purchased in store, or parcel was received by the end user/customer from online orders. The shipping cost of the product and the return shipping to be sent back to us will not be covered for exchange.
  3. If we deem a returned product has been abused by the end user as written within the individual policies below, we reserve the right to refuse repair, or exchange the product. We will not return the product back to the end user unless they pay for the shipping cost to be shipped back. Under this condition, IF we supplied a prepaid return shipping label to the customer earlier on, we may expect the end user to pay for the full price of the prepaid label as well.
  4. We do not guarantee perfect finishing and/or quality of the products we carry; we simply carry what the manufacturer offers us. Depending on the situation, we are capable of testing an airsoft gun before shipping out upon request.
  5. All photos on our website are purely for reference purposes only. Both the packaging and actual product may slightly differ from actuality due to slight changes per batch when procured from manufacturer and/or supplier.
  6. We do not guarantee that the original packaging/box of a product is free from dents or damage. We only guarantee that the product housed within the packaging is of working order and brand new in nature.
  7. All sales are final for products listed as clearance or junk. No warranty is provided under any circumstances whatsoever under said category. Please call or email us at support@airsoftdepot.ca for specific inquiries on clearance or junk items before purchase if unsure.
  8. All sales are also final for consumables and any battery products. Consumables are in regards to products such as (but not limited to) green gas, BBs, silicon oil/grease, and Thunder Bs.

Airsoft Guns:
  1. All airsoft gun sales are FINAL. We do not accept returns of an airsoft gun unless the gun itself is defective.
  2. All airsoft guns* carry a standard, 7 days warranty provided by Airsoft Depot Canada since the day the gun was purchased in store, or parcel was received by the end user/customer from online orders. We encourage customers to test the purchased airsoft gun as soon as possible and contact us within 48 hours of purchase. We only accept exchange for out-of-the-box defective airsoft gun products as long as a replacement of the same product is available. We can only provide a refund if a replacement cannot be provided. Please kindly give us up to 3 business days for a proper response.
  3. *Special instructions bolded or highlighted in red on certain product pages in the product descriptions may override the above rule under this (Airsoft Guns) category.
  4. Any sort of modifications done to the airsoft gun (during the warranty period) internally or externally would automatically void our warranty service. For example, painting your gun, upgrading the internals, or modifying the battery connectors to deans or vice versa with Tamiya connectors and ultimately frying your gun.
  5. Do not attempt to diagnose or repair an airsoft gun if you are faced with an issue/error from the airsoft gun itself. Stop all activity and use of the gun, and report the incident in detail to support@airsoftdepot.ca. Depending on situation and the severity of the matter, we will provide diagnosis and instructions on the issue and/or provide approval for the airsoft gun to be sent back for repair or exchange. Disassembling a newly received airsoft gun voids the warranty.
  6. Assuming the airsoft gun is deemed defective and approved for return to be exchanged or repaired, the end user customer must send it back in its original factory packaging (everything that originally came with the gun such as magazine, instructions booklet, clear plastic bag, etc). The customer is expected to wrap the packaging of the gun in completely opaque wrapping paper or garbage bag and seal well with tape. If certain conditions are met, we may instead provide a prepaid return shipping label and return shipping instructions via email.
  7. If an airsoft gun has been sent/shipped back to us under our approval during the warranty period, the cost of return shipping will be covered as a store credit (assuming a return shipping label was not provided). The store credit can be redeemed and used for future purchases on this website (airsoftdepot.ca). If the airsoft gun has been inspected, repaired, and/or replaced, we will cover the reshipping cost.
  8. If the airsoft gun has been deemed working and not defective upon inspection by our Techs, we will have you pay for the reshipping cost back to your shipping address. If a prepaid return shipping label has been provided with, we will also have you pay for said label as well. The same rule applies if the airsoft gun has been deemed damaged from customer abuse. Customer abuse happens when the end user attempts to repair, modify/tinker/take apart, upgrade the airsoft gun during the warranty period, screws it up, and provides false pretense in regards to the damage itself. Physical damage and mishandling, such as dropping the gun, using low quality Can-Tire/Walmart-tier BBs , or using the wrong rated battery (i.e. using high discharge rate battery on an airsoft gun that s not rated for it) will also count as customer abuse. Abused products do not qualify for any sort of refund or exchange.
  9. Manufacturer included "bonus items" such as, but not limited to cleaning rod, sample bb, bb loader, sling, battery, and charger, are not eligible for warranty. These "bonus items" are included AS IS and are included for testing purposes by the manufacturer. We do not guarantee the proper function of said "bonus items."

Scopes (including red dots):
  1. All scopes (except real steel scopes) are toy scopes, for Aisoft gaming ONLY, NOT for practical shooting
  2. We can not guarantee toy scopes work steel as well as real steel scopes
  3. We can not gurantee toy scopes adjustable as well as real steel scopes

Parts or Gear:
  1. A one-week warranty is only provided for out-of-the-box defective parts or gear products.
  2. We do not guarantee the fitting of the parts/scopes/gears. Please do research or ask up front.
  3. No returns or exchange for all BDUs, shirts, pants, goggles, helmets, and boots/shoes due to hygiene reasons unless it is reported "defective" within 48 hours of purchase. Please kindly do your own research, send us an email, or message us on Facebook for questions on sizing.

HRG Batteries and Chargers Extended Warranty Program
  1. We offer an extended warranty for HRG battery and charger products only of up to 30 days if purchased from Airsoft Depot Canada and its authorised retailers ONLY.
  2. Free one time exchange for defective out of the box items within 30 days of purchase or when parcel is received from Online Orders.
  3. Any signs of end user abuse such as intentional or unintentional damages are not covered by this Warranty Program and voided.
  4. Examples of abuse but not limited to would be damage caused from dropping it from the air, allowing it to be noticeably bent, dented or scraped, wrong connectors plugged or upside down, or allow it to be operated/charged in a bad environment (near a heat source, damp area).
  5. Customer is to send clear photos of 5~6 sides of the issues itself or a video of it for us to be inspect and approve the replacement.
  6. The Customer is only responsible for both shipping and return shipping if there is nothing wrong with the HRG battery and chargers themselves.
  7. Airsoft Depot Canada offers basic troubleshooting for all HRG batteries and chargers bought at authorized retailers via Online Support Center at: support@airsoftdepot.ca. Please give us up to 7 days for a proper response. Please and Thanks.

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1 x SF M600C Mini Scout Light W/ Modbutton Switch (DE, 340 Lumens)
1 x CD R-Style Micro Flashlight BK
1 x CD R-Style Standard Flashlight BK
1 x FUSION Style ModButton Swtch&Mount For M300,M600 BK (3.5mm)
1 x Night Evolution Dual Function Tape Switch (NE 07010)
1 x SF M640B LED Scout Light Picatiny/M-LOK Pkg (BK, 560 Lumens)
1 x CD Optimized Weapon Light (1500 Lumens,BK)
1 x Navy Seal VIP IR LED Light (Functional Ver., BK)
1 x SF M720V LED Tactical Flashlight (BK, 270 Lumens)
1 x MOE Illumination Kit (BK)
1 x SF M600C Scout Light With SL07 Scout Dual Switch ( IR Only, 850nm)
1 x KIJI Style K-10 Infraed Illumination Flashlight (W/ 20mm Mount, DE)
3 x ET OGL Aiming Device(Red&IR Laser&LED)(Aluminum, BK)
1 x Night Evolution Tactical Augmented Pressure Switch(2x3.5mm,BK)
3 x ACM L3 NGAL Red Laser W/LED Flashlight (Aluminun Version, DE)
1 x FUSION Style ModButton Switch&Mount For M300,M600 BK(Flashlight)
1 x Manta Strobe (DE,Red)
1 x ML PLHv2-PDW350 Light DE
1 x SF Style Scout Light Rear Cap for M300&M60
3 x ACM L3 NGAL Red Laser W/LED Flashlight (Aluminun Version, BK)
1 x HighReady Gear Tactical LED Flashlight (500 Lumens)
1 x SF M600W Scout Light (Strobe Output Ver.)
1 x SF M300B LED Tac Light(Dual Function Tape Switch,240 Lumens, BK)
2 x ACM LA-5C PEQ15 Red/IR Laser/LED Weapon Light (BK)
1 x SF M600C Mini Scout Light W/ Modbutton Switch (BK, 340 Lumens)
1 x APL Gen3 Style Pistol Flashlight (DE, 300 Lumens)
1 x WE-TECH X3400 Airsoft Shooting BB Chronograph (Green)
1 x SF M600DF LED Scout Light (1400 Lumens, BK)
1 x Helmet V-Lite Marker (DE, Red)
1 x SF XH35 Weapon Light(300-1000 Lumens)
2 x FUSION Style ModButton Swtch&Mount For M300,M600 BK (2.5mm)
1 x ED Wire Guide Clip (M-LOK&Keymod, BK)
1 x JUNK Well M11 Gas Magazine (32 Rounds)
1 x FMA One Oclock Offset Mount (DE)
1 x AD M300/600 Offset Mount (M-LOK & Keymod, DE)
1 x Raid X Style Red/IR Laser Aiming Device BK
1 x Double Bell G Series Competition Upgrade Kit
1 x GG Style Forklift Mount Kit Eotech/Rail DE
2 x ACM LA-5C PEQ15 Red/IR Laser/LED Weapon Light (DE)
1 x 5KU Cmore Mount For HiCapa Type 4 BK
1 x M-LOK & Keymod Offset Picatinny Rail Mount (M300/600 Ready,DE)
1 x Army Staccato RMR Mounting Plate
1 x Laser Bore Sight Collimator
2 x UT AX Button Switch For Aiming Device (BK, 3.5mm Plug)
1 x FMA Modlite ModButton Lite (2.5mm Plug, DE)
1 x FUSION Style LightWing Adapter-Right BK
1 x G Style Super Precision 1.93" Rifle Scope Mount DE
1 x Valken Tactical Thunder V Fire Lever
1 x G style Precision 1.93'' High Mount For T1/T2 Red Dot
1 x Sotac X300/X400 Remote Dual Switch Assembly BK
1 x AK Rear Sight Rail Mount
1 x SF M300/600 Series Tail Button Switch
1 x SF X400 Tactical LED Pistol Light w/ Red Laser DE
1 x ML PLHv2-PDW350 Light BK
1 x SF M600DF LED Scout Light (1400 Lumens, DE)
2 x Picatinny WireGuide System Cable Management Clip
1 x SF X300 LED Flashlight (300 lumens, BK, Perfect Edition)
1 x SF M340B LED Scout Light Picatiny/M-LOK Pkg (BK, 500 Lumens)
1 x CD Optimized Weapon Light (1500 Lumens,DE)
1 x Night Evolution Remote Dual Switch (1 Plug, NE07014-BK)
1 x FUSION Style ModButton Swtch&Mount For M300,M600 DE (3.5mm)
1 x ML PL350-PLHv2 Light DE
1 x ML PL350-PLHv2 Light BK
1 x KIJI Style K-10 Infraed Illumination Flashlight (W/ 20mm Mount, BK)
1 x AD M300/600 Offset Mount (M-LOK & Keymod, BK)
1 x CD LCS MK1 M-LOK Switch Mount
3 x Wire Guide System (M-LOK & Keymod, BK, MA Type)
1 x Sotac Remote Dual Pressure Switch Augmented Pressure Double (SF&Crane plug)
1 x GG Lerna Style Mount Kit For Eotech
1 x 5KU Aimpoint Carbon Mount (Bllack, MARUI HI-CAPA)
1 x Tactical UT Hot Button Remote Switch MLOK&Keymod, 2.5mm plug, BK
1 x UT AX Button Dual Switch For Aiming Device (BK,SF&3.5mm Plug)
1 x AD Custom P320 RMR/SRO/Doc sight Mount Plate
1 x Cyma AK QD Side Mount
1 x FAST FTC Style Magnifier Mount For G43 BK
2 x ET OGL Aiming Device(Red&IR Laser&LED)(Aluminum, DE)
1 x AD Custom 2011 Hicapa RMR Mount Base (TM, JAG ARMS, Army etc)
1 x 5KU AK Scope Mount For T1/T2 Micro Red-dot
1 x 30mm L Mount for Red Dots / Rifle Scopes
1 x G style Precision 1.93'' High Mount For MRO Red Dot
1 x Armorer Works HX Sight Mount Kit
1 x M-LOK SCOUT LIGHT PRO M-LOK MOUNT For Surefire Scout Light
1 x ARES Flashlight / Laser system Mount for Keymod
3 x HL Style Headset W/ Noise Cancelling/Sound Pickup PINK
4 x Multi-Angle Rotation ARC & EXFIL Rail Adapter Suspension for Earmor, Walker, & HL Series Headsets BK
4 x Ztactical Combat Series PTT (Motorola Single Pin)
3 x Earmor M32 MOD3 Tactical Headset (2022 Ver., CB)
2 x Earmor M32 MOD4 Tactical Headset (2022 Ver., FG)
3 x Ztactical FBI Style Acoustic Headset (Motorola One Pin)
2 x Earmor M51 PTT (Kenwood 2 Pins)
4 x Earmor M32H MOD4 Headset for FAST Helmets (2022 Ver., FG)
4 x EARMOR M12 EXFIL® Helmet Rails Adapter Attachment Kit
2 x Tac-Sky PRC-148/152/163 Dummy Antenna
1 x FAST Style Tactical Riser Rail Mount BK
1 x Offset Mount for M600C/M300A
2 x Tactical UT Hot Button Remote Switch (Picatinay, 2.5mm plug, BK)
1 x Adjustable Tactical Light Mount(1'' Diameter)
1 x FAST Style Micro Mount AP T1/T2 Red Dot Riser DE
1 x AIMO Metal QD 25.4-30mm RDS Mount For AK Series
1 x Tactical Mini ModButton Pressure Remote Switch BK (3.5mm plug)
1 x Raid X Style Red/IR Laser Aiming Device DE
1 x M10 Style Fission Scope Mounts
1 x ARES Bipod Mount for Keymod
1 x M84 Flashbang Grenade Dummy/Light
1 x WADSN MAWL-C1 Red laser/IR Laser/LED Light/IR Light (BK)
1 x EG LEAP Mount For T2/T1/REMO etc
1 x UT AX Button Switch For Aiming Device (DE, 2.5mm Plug)
1 x ASG Storm Apocalypse Grenade (BK)
1 x Tactical Mini ModButton Pressure Remote Switch DE (2.5mm plug)
1 x 5KU Cmore Mount For HiCapa Type 4 SV
1 x EG LEAP Tactical 1.93'' Mount for Aimpont T1/T2
1 x Dropwing Adaptive Light Mounts
1 x G Style Super Precision 1.93" Rifle Scope Mount BK
1 x FAST LPVO Scope Mount 30mm Scope Rail Mount - BK
1 x MI AK Tactical Railed Scope Mount (BK)
1 x FMA Remote Pressure Switch for Laser Devices (Style: Crane Plug / Black)
1 x GG Style Forklift Mount Kit T1/T2 BK
1 x Tactical Mini ModButton Pressure Remote Switch BK (2.5mm plug)
1 x Fast LPVO Mount With RMR/T1/T2 Offset Mount
1 x FMA LAB PEQ-NGAL LED Light + IR Red Laser BK
1 x GG Style Forklift Mount Kit T1/T2 DE
1 x 45° RMR Mount For Geissel 1.93 Scope Mount
1 x Tactical UT Hot Button Remote Switch (Picatinay, 3.5mm plug, BK)
1 x MK18 Comp M2 Mount For Aimpoint M2/M3
1 x UT AX Button Switch For Aiming Device (BK, 2.5mm Plug)
1 x FMA Caiman Bump Helmet (New Liner Gear Adjustment, M/L, RG)
2 x Earmor S03 Silicone Gel Earmuffs Headset Accessories for M31/M32/M31H/M32H Headset
2 x Tac-Sky RAC Tactical Headset for ARC Rail Helmets DE
2 x Matrix SORDIN Headset For Helmet (Basic Ver., FG)
2 x Multi-Angle Rotation ARC & EXFIL Rail Adapter Suspension for Earmor, Walker, & HL Series Headsets DE
2 x Tac-Sky Team Wendy Helmet Mount For COMTAC BK
2 x Tac-Sky MTEK Helmet Mount For COMTAC BK
2 x Earmor M32H MOD4 Headset for FAST Helmets (2022 Ver., GY)
2 x EARMOR M11-Peltor ARC Helmet Rails Adapter Attachment Kit
1 x Earmor Headband Cover Multicam (2022 Ver. )
1 x HL Style Headset W/ Noise Cancelling/Sound Pickup FG
1 x Tac-Sky AN/PRC152 Radio Military Harris Case W/ 6 Pins U94 PTT
1 x HL Style Headset W/ Noise Cancelling/Sound Pickup For Helmet FG
2 x Ztactical Comtac II
2 x Tac-Sky RAC PTT BK (Kenwood 2 Pin)
2 x HL Style Headset W/ Noise Cancelling/Sound Pickup MC
2 x 5KU Replacement Rubber Bullet for 40mm Cartridge (12pcs)
2 x Matrix SORDIN Headset For Helmet (Basic Ver., Tan)
1 x Ztactical TEA Style PTT (Motorola Single Pin)
1 x EARMOR M11 ARC Helmet Rails Adapter Attachment Kit
1 x S&T Type 64 Scope Mount
1 x S&T M1903A3 Scope Mount
1 x Tac Latch Handles (Red)
1 x Cyma M4/M16 Dust Cover( Metal, For AEG )
1 x Dominator™ 8+1 Magazine Extension Tube For DM870
1 x Gate Quantum Trigger (Black)
1 x Steel QD Swivel (A)
1 x Bolt cover plate( For AEG )
1 x Ztactical U-94 Style PTT (Kenwood 2 Pin)
1 x Larue style index clip(BK, 72 pcs, with handstop )
1 x HRG Graphene 7.4V PEQ Lipo Battery (20C, 1300mAh, Tamiya)
1 x Matrix CR123A 4pcs Battery Charger
1 x WWII M1 Cartridge Belt
1 x MBUS Front/Rear Flip-up Sights (Gen2, BK)
2 x DA EHANCED MUZZLE BRAKE(-14mm) DE
1 x BB Loader (100 rds)
1 x Valken Thunder V2 CO2 Sound Simulation Grenade Core Set
1 x Gate TITAN AEG Mosfet System DROP-in MODULE Rear Wired V2 Basic
1 x Valken Metal Propane Adapter
1 x WST 6.3 inch 14mm CCW Flash Tracer Surpressor BK
1 x B5 Style Handstop Standard (M-LOK, DE)
1 x AVG Style Handstop W/ Cable Management (M-LOK/ Keymod, BK)
1 x 5KU Serrated Scale Style Hand Stop (Keymod/ MLOK)
1 x BCM Gunfighter KAG (M-LOK, BK)
1 x VSG-S Grip For Rail (BK)
1 x 5KU JMAC Style HRD MLOK Handstop
1 x BFG Style Belt Fed Loop Quick-detach Sling Buckle (High Grade Ver.)
1 x M-LOK/Keymod Forward Sling Mount
1 x ASP Sling Attachment Point (GBBR)
1 x Matrix QD Sling Swivel Adapter Mount (M-Lok)
1 x 5KU QD Sling Plate With Swivel for M4/AR15 AEG
1 x A&K Masada Rail Kit (DE)
1 x Army Pistol Thread Adapter (11mm CW)
1 x S. Receiver Rail for T.Marui M870 Tactical Shotgun
1 x CYMA 077 Fixed Stock (BK)
1 x Gun Fighter Stock MOD0 DE
1 x A&K M249 Para Stock
1 x 5KU Zenitco PT-1 Style AK Side Folding Stock
1 x WST 3.5 inch 14mm CCW Flash Tracer Surpressor BK
1 x PTS Dead Air Sandman-S Tracer Unit DE
1 x SF Warden Barrel Extension (BK, 14mm CCW)
1 x Cyma MP Style Conversion Kit (077A, For Cyma AK74 Series)
1 x Double Bell AK74N (Steel, Real Wood, QD Gearbox, 2021 Ver. Two Magazines Ver.)
3 x Army Armament AUG Para AEG W/ 1.5X Scope (OD)
1 x FMA High Cut Fast Hemet Cove (Multicam, Medium)
1 x AS Handstop (M-LOK/Keymod, BK)
1 x Element Valve Key BK
1 x AD Custom M-LOK 5 slots rail
1 x KAC Rail Cover (4PCS)
1 x Army Armament 1911 Green Gas Magazine (28rds)
1 x E&C 130rds M110/SR25 Midcap Magazine
1 x EMG/Army Armament R613 Staccato Licensed XL RMR Mount 2011 GBB Airsoft Pistol
1 x Tactical Mini ModButton Pressure Remote Switch BK (SF plug)
1 x Army Armament R36K GBB Rifle (Two Magazines Ver.)
1 x Army Armament R36 Green Gas Magazine (WE compatible)
1 x Army Armament AUG Carbine AEG W/ 1.5X Scope (OD)
1 x Armorer Works 1911 Single Magazine For NE10 Series
1 x SHS Speed-Up Gear Set for V2/3 AEG GENIII (13:1, CL14006)
1 x Exusai "Battle Angel" Arknights Patch
1 x Kar98k/MP44 Leather Sling
1 x Oolong Tea Survivor Patch
1 x SHS Ver2 High Torque Motor
1 x Maple Leaf MR 50 degree AEG Hop-Up Rubber
1 x OWO JDAM Patch
1 x Double Bell DB-90 P90 AEG (High-Speed Ver., QD Gearbox)
1 x Maple Leaf Hop-Up Chamber for 1911
2 x DD Style Retractable Stock (Marking ver. , DE)
1 x Holo Sight Patch
1 x Macross Robot Defence Force
1 x Double Bell AKMS (Steel , Real Wood, QD Gearbox, Two Magazines Ver.)
1 x Bite Copypasta Patch
1 x SHS Speed-Up Gear Set for V2/3 AEG GENIII (16:1, CL14008)
1 x Double Bell Kar 98K Cartridge Catcher
1 x Double Bell M-Lok Sling Adapter
1 x Double Bell SCAR-H 90rds Mid-cap Magazine DE
1 x DD Style AEG Pistol Grip DE
1 x Double Bell AK-12 AEG Rifle (Full metal, QD Gearbox)
1 x DD Style Retractable Stock (Marking ver. , BK)
1 x Bell 1911 Plastic Grip Panels (Brown)
1 x Double Bell 416D Stock
1 x EARMOR M13 MTEK M-LOK Helmet Rails Adapter Attachment Kit
1 x T5028 Tactical Mount (Dia. 30mm/25mm)
1 x Modular Military Vest SRB Side Release Buckle (2pcs, BK)
1 x EmersonGear 22cm Suppressor Cover (Genuine Mulitcam)
1 x Tactical Hanger (2nd Gen)
$19,050.12