CALL US :416-298-3303

Shipping & Returns


General Warranty and Return Policy:


Last Updated: August 31st, 2019

Global Policies (applies to all category based policies):
  1. All sales are final, NO Refund. We only accept exchanges or store credit. If you have any questions for the products we sell, please give us a call, message us on social media, or email us.
  2. We only accept exchanges or store credits within 7 days since the product was purchased in store, or parcel was received by the end user/customer from online orders. The shipping cost of the product and the return shipping to be sent back to us will not be covered for exchange.
  3. If we deem a returned product has been abused by the end user as written within the individual policies below, we reserve the right to refuse repair, or exchange the product. We will not return the product back to the end user unless they pay for the shipping cost to be shipped back. Under this condition, IF we supplied a prepaid return shipping label to the customer earlier on, we may expect the end user to pay for the full price of the prepaid label as well.
  4. We do not guarantee perfect finishing and/or quality of the products we carry; we simply carry what the manufacturer offers us. Depending on the situation, we are capable of testing an airsoft gun before shipping out upon request.
  5. All photos on our website are purely for reference purposes only. Both the packaging and actual product may slightly differ from actuality due to slight changes per batch when procured from manufacturer and/or supplier.
  6. We do not guarantee that the original packaging/box of a product is free from dents or damage. We only guarantee that the product housed within the packaging is of working order and brand new in nature.
  7. All sales are final for products listed as clearance or junk. No warranty is provided under any circumstances whatsoever under said category. Please call or email us at support@airsoftdepot.ca for specific inquiries on clearance or junk items before purchase if unsure.
  8. All sales are also final for consumables and any battery products. Consumables are in regards to products such as (but not limited to) green gas, BBs, silicon oil/grease, and Thunder Bs.

Airsoft Guns:
  1. All airsoft gun sales are FINAL. We do not accept returns of an airsoft gun unless the gun itself is defective.
  2. All airsoft guns* carry a standard, 7 days warranty provided by Airsoft Depot Canada since the day the gun was purchased in store, or parcel was received by the end user/customer from online orders. We encourage customers to test the purchased airsoft gun as soon as possible and contact us within 48 hours of purchase. We only accept exchange for out-of-the-box defective airsoft gun products as long as a replacement of the same product is available. We can only provide a refund if a replacement cannot be provided. Please kindly give us up to 3 business days for a proper response.
  3. *Special instructions bolded or highlighted in red on certain product pages in the product descriptions may override the above rule under this (Airsoft Guns) category.
  4. Any sort of modifications done to the airsoft gun (during the warranty period) internally or externally would automatically void our warranty service. For example, painting your gun, upgrading the internals, or modifying the battery connectors to deans or vice versa with Tamiya connectors and ultimately frying your gun.
  5. Do not attempt to diagnose or repair an airsoft gun if you are faced with an issue/error from the airsoft gun itself. Stop all activity and use of the gun, and report the incident in detail to support@airsoftdepot.ca. Depending on situation and the severity of the matter, we will provide diagnosis and instructions on the issue and/or provide approval for the airsoft gun to be sent back for repair or exchange. Disassembling a newly received airsoft gun voids the warranty.
  6. Assuming the airsoft gun is deemed defective and approved for return to be exchanged or repaired, the end user customer must send it back in its original factory packaging (everything that originally came with the gun such as magazine, instructions booklet, clear plastic bag, etc). The customer is expected to wrap the packaging of the gun in completely opaque wrapping paper or garbage bag and seal well with tape. If certain conditions are met, we may instead provide a prepaid return shipping label and return shipping instructions via email.
  7. If an airsoft gun has been sent/shipped back to us under our approval during the warranty period, the cost of return shipping will be covered as a store credit (assuming a return shipping label was not provided). The store credit can be redeemed and used for future purchases on this website (airsoftdepot.ca). If the airsoft gun has been inspected, repaired, and/or replaced, we will cover the reshipping cost.
  8. If the airsoft gun has been deemed working and not defective upon inspection by our Techs, we will have you pay for the reshipping cost back to your shipping address. If a prepaid return shipping label has been provided with, we will also have you pay for said label as well. The same rule applies if the airsoft gun has been deemed damaged from customer abuse. Customer abuse happens when the end user attempts to repair, modify/tinker/take apart, upgrade the airsoft gun during the warranty period, screws it up, and provides false pretense in regards to the damage itself. Physical damage and mishandling, such as dropping the gun, using low quality Can-Tire/Walmart-tier BBs , or using the wrong rated battery (i.e. using high discharge rate battery on an airsoft gun that s not rated for it) will also count as customer abuse. Abused products do not qualify for any sort of refund or exchange.
  9. Manufacturer included "bonus items" such as, but not limited to cleaning rod, sample bb, bb loader, sling, battery, and charger, are not eligible for warranty. These "bonus items" are included AS IS and are included for testing purposes by the manufacturer. We do not guarantee the proper function of said "bonus items."

Scopes (including red dots):
  1. All scopes (except real steel scopes) are toy scopes, for Aisoft gaming ONLY, NOT for practical shooting
  2. We can not guarantee toy scopes work steel as well as real steel scopes
  3. We can not gurantee toy scopes adjustable as well as real steel scopes

Parts or Gear:
  1. A one-week warranty is only provided for out-of-the-box defective parts or gear products.
  2. We do not guarantee the fitting of the parts/scopes/gears. Please do research or ask up front.
  3. No returns or exchange for all BDUs, shirts, pants, goggles, helmets, and boots/shoes due to hygiene reasons unless it is reported "defective" within 48 hours of purchase. Please kindly do your own research, send us an email, or message us on Facebook for questions on sizing.

HRG Batteries and Chargers Extended Warranty Program
  1. We offer an extended warranty for HRG battery and charger products only of up to 30 days if purchased from Airsoft Depot Canada and its authorised retailers ONLY.
  2. Free one time exchange for defective out of the box items within 30 days of purchase or when parcel is received from Online Orders.
  3. Any signs of end user abuse such as intentional or unintentional damages are not covered by this Warranty Program and voided.
  4. Examples of abuse but not limited to would be damage caused from dropping it from the air, allowing it to be noticeably bent, dented or scraped, wrong connectors plugged or upside down, or allow it to be operated/charged in a bad environment (near a heat source, damp area).
  5. Customer is to send clear photos of 5~6 sides of the issues itself or a video of it for us to be inspect and approve the replacement.
  6. The Customer is only responsible for both shipping and return shipping if there is nothing wrong with the HRG battery and chargers themselves.
  7. Airsoft Depot Canada offers basic troubleshooting for all HRG batteries and chargers bought at authorized retailers via Online Support Center at: support@airsoftdepot.ca. Please give us up to 7 days for a proper response. Please and Thanks.

Continue
1 x Sig Sauer P320 ASP, .177 Caliber, BK
1 x Tac-Sky RAC Tactical Headset for ARC Rail Helmets DE
1 x G&P WA Reinforce Spring
1 x Navy Seal VIP IR LED Light (Functional Ver., BK)
1 x Earmor M32 MOD3 Tactical Headset (2022 Ver., CB)
2 x FUSION Style ModButton Swtch&Mount For M300,M600 BK (2.5mm)
1 x Matrix SORDIN Headset For Helmet (Basic Ver., FG)
1 x SF M640DF LED Scout Light (1000 Lumens, BK)
1 x SF M640B LED Scout Light Picatiny/M-LOK Pkg (BK, 560 Lumens)
1 x HEL STAR 6 Gen 3 LED Helmet Light/Marker (DE, Red)
1 x RA-Tech Precision inner barrel 6.01 (WE Open Bolt system, 225mm)
1 x KIJI Style K-10 Infraed Illumination Flashlight (W/ 20mm Mount, DE)
1 x Earmor M32H MOD4 Headset for FAST Helmets (2022 Ver., GY)
1 x Ztactical TEA Style PTT (Motorola Single Pin)
1 x ED Wire Guide Clip (M-LOK&Keymod, BK)
1 x GHK M4 Low Muzzle Velocity Nozzle
4 x Picatinny WireGuide System Cable Management Clip
1 x Night Evolution Dual Function Tape Switch (NE 07010)
1 x Night Evolution Tail Pressure Switch for WMX200
1 x SF M300B LED Tac Light(Dual Function Tape Switch,240 Lumens, BK)
1 x RA Steel CNC Trigger Set (for WE SCAR)
1 x Double Bell Bolt Set for 98K Shell Ejecting Rifle (Spring Ver.)
1 x ML PLHv2-PDW350 Light BK
1 x RA steel CNC trigger assembly (FOR WE SCARH)
1 x Tac-Sky Team Wendy Helmet Mount For COMTAC BK
1 x Tac-Sky AN/PRC152 Radio Military Harris Case W/ 6 Pins U94 PTT
2 x ML PL350-PLHv2 Light DE
1 x CNC Steel Sear( For WA )
2 x ACM LA-5C PEQ15 Red/IR Laser/LED Weapon Light (BK)
1 x CD R-Style Standard Flashlight BK
1 x Multi-Angle Rotation ARC & EXFIL Rail Adapter Suspension for Earmor, Walker, & HL Series Headsets DE
1 x FUSION Style ModButton Swtch&Mount For M300,M600 DE (3.5mm)
1 x Earmor M51 PTT (Kenwood 2 Pins)
1 x SF M300/600 Series Tail Button Switch
1 x Ztactical FBI Style Acoustic Headset (Motorola One Pin)
1 x RA steel CNC firing pin base (FOR WE SCAR H)
1 x MOE Illumination Kit (BK)
2 x Night Evolution Remote Dual Switch (1 Plug, NE07014-BK)
1 x Tac-Sky MTEK Helmet Mount For COMTAC BK
1 x HL Style Headset W/ Noise Cancelling/Sound Pickup For Helmet FG
2 x HighReady Gear Tactical LED Flashlight (500 Lumens)
1 x SF M600DF LED Scout Light (1400 Lumens, DE)
1 x PPS M870 Steel Right/Left Fork
1 x WE-TECH X3400 Airsoft Shooting BB Chronograph (Green)
1 x SF M720V LED Tactical Flashlight (BK, 270 Lumens)
3 x ACM L3 NGAL Red Laser W/LED Flashlight (Aluminun Version, BK)
3 x ACM L3 NGAL Red Laser W/LED Flashlight (Aluminun Version, DE)
1 x EARMOR M11-Peltor ARC Helmet Rails Adapter Attachment Kit
1 x EARMOR M13 MTEK M-LOK Helmet Rails Adapter Attachment Kit
2 x FMA LAB PEQ-NGAL LED Light + IR Red Laser DE
2 x WADSN MAWL-C1 Red laser/IR Laser/LED Light/IR Light (BK)
2 x ASG Gear Grease
3 x MHI Dad Hat BK
2 x Airsoft Cardboard Target Paper (12pcs)
2 x T.Marui M870 barrel mount Installation Tool
2 x Sotac X300/X400 Remote Dual Switch Assembly BK
2 x WST The Texas Star Target For Airsoft
1 x TMC STAGE Airsoft Training System Target Set (1 Host + 2 Slave)
1 x FMA Remote Pressure Switch for Laser Devices (Style: Crane Plug / Black)
1 x Tactical UT Hot Button Remote Switch (Picatinay, 2.5mm plug, BK)
1 x SF X400 Tactical LED Pistol Light w/ Red Laser DE
1 x CD Optimized Weapon Light (1500 Lumens,DE)
2 x SF M600W Scout Light (Strobe Output Ver.)
1 x PPS M870 Magazine Tube Fixed Bar
1 x Vltor Style Buffer Tube (for WA GBBR)
1 x SF M600C Mini Scout Light W/ Modbutton Switch (BK, 340 Lumens)
1 x HL Style Headset W/ Noise Cancelling/Sound Pickup FG
1 x ML PLHv2-PDW350 Light DE
1 x ASP Sling Attachment Point (GBBR)
1 x Double Bell Bolt Set for 98K Shell Ejecting Rifle (Gas Ver.)
1 x SF M600DF LED Scout Light (1400 Lumens, BK)
3 x ET OGL Aiming Device(Red&IR Laser&LED)(Aluminum, BK)
1 x Earmor Headband Cover Multicam (2022 Ver. )
2 x WiiTech Enhanced Loading Nozzle Assembly for WA
1 x Manta Strobe (DE,Red)
1 x SF M340B LED Scout Light Picatiny/M-LOK Pkg (BK, 500 Lumens)
1 x Earmor M32H MOD4 Headset for FAST Helmets (2022 Ver., FG)
1 x Night Evolution HELMET LIGHT SET GEN 3 (BK)
1 x RA steel CNC firing pin (FOR WE SCAR H)
1 x CD R-Style Micro Flashlight BK
1 x HL Style Headset W/ Noise Cancelling/Sound Pickup PINK
1 x Helmet V-Lite Marker (DE, Red)
1 x CD Optimized Weapon Light (1500 Lumens,BK)
1 x Tac-Sky RAC PTT BK (Kenwood 2 Pin)
1 x ML PL350-PLHv2 Light BK
1 x GHK M4 Standard Muzzle Velocity Nozzle
1 x SF X300 LED Flashlight (300 lumens, BK, Perfect Edition)
1 x EARMOR M12 EXFIL® Helmet Rails Adapter Attachment Kit
1 x Multi-Angle Rotation ARC & EXFIL Rail Adapter Suspension for Earmor, Walker, & HL Series Headsets BK
1 x Ztactical Combat Series PTT (Motorola Single Pin)
1 x FUSION Style ModButton Switch&Mount For M300,M600 BK(Flashlight)
1 x ED Wire Guide Clip (M-LOK&Keymod, DE)
1 x Earmor S03 Silicone Gel Earmuffs Headset Accessories for M31/M32/M31H/M32H Headset
1 x PTS Enhanced Sling Plate – Modular Gen 2 (ESP-M2) GBBR
1 x Earmor M32 MOD4 Tactical Headset (2022 Ver., FG)
1 x CD R-Style Micro Flashlight DE
1 x SF Style Scout Light Rear Cap for M300&M60
1 x EARMOR M11 ARC Helmet Rails Adapter Attachment Kit
1 x Matrix SORDIN Headset For Helmet (Basic Ver., Tan)
1 x APL Gen3 Style Pistol Flashlight (DE, 300 Lumens)
2 x Night Evolution Tactical Augmented Pressure Switch(2x3.5mm,BK)
1 x PTS Enhanced Polymer Trigger Guard (AEG, BK)
2 x S. Receiver Rail for T.Marui M870 Tactical Shotgun
1 x FYT B-1121RZ Steel Target
1 x Legion Baseball Cap (BK, Gold)
1 x ET OGL Aiming Device(Red&IR Laser&LED)(Aluminum, DE)
1 x Mad Hatter Classic Hat Red
1 x Element Motor Gear Tool (Install & Remove)
2 x UT AX Button Switch For Aiming Device (DE, 2.5mm Plug)
1 x EmersonGear Linkage Reduction Metal Airgun Target
1 x ACM LA-5C PEQ15 Red/IR Laser/LED Weapon Light (DE)
1 x Tactical Mini ModButton Pressure Remote Switch DE (2.5mm plug)
2 x WiiTech NGRS M4 Enhanced Hop-up Chamber
1 x UT AX Button Switch For Aiming Device (BK, 3.5mm Plug)
1 x Compact Model Tool Kit
3 x M. Receiver Rail for T.Marui M870 Tactical Shotgun
1 x WiiTech A&K SVD Steel Trigger Set
1 x Matrix Steel AR15 Wrench
2 x WiiTech One-way Bearing Piston Head (for Wii Tech gas cylinder)
1 x AD GBB/Propane Tank Silicone Oil (1.5WT, 30ml)
2 x Tactical UT Hot Button Remote Switch MLOK&Keymod, 3.5mm plug, BK
1 x EMERSON Aluminum Shooting Target -12 inches
1 x Wire Guide System (M-LOK & Keymod, DE, MA Type)
2 x JUNK Well M11 Gas Magazine (32 Rounds)
1 x Raid X Style Red/IR Laser Aiming Device BK
2 x FMA LAB PEQ-NGAL LED Light + IR Red Laser BK
1 x FMA Modlite ModButton Lite (2.5mm Plug, DE)
2 x AD GBBR/Grenade Silicone Oil (30WT, 15ml)
1 x Tactical UT Hot Button Remote Switch MLOK&Keymod, 2.5mm plug, BK
1 x Airsoft Target (2 Cardboard Target included)
2 x Modify Gear Key (professional) for SMOOTH
1 x Air-tight Nozzle, Recoil Shock M4
2 x WiiTech MP7 (KSC, KWA, Umarex) Top Gas Version Power-up Loading
2 x Element Valve Key BK
1 x Sotac Remote Dual Pressure Switch Augmented Pressure Double (SF&Crane plug)
1 x Mad Hatter Classic Hat BK
1 x HRS PEQ-15 Class I IR Laser Aiming Device (DE)
1 x One-way Bearing Piston Head, Recoil Shock System M4 Series (TM Gas Cylinder)
2 x Tactical Mini ModButton Pressure Remote Switch BK (3.5mm plug)
1 x Tactical UT Hot Button Remote Switch (Picatinay, 3.5mm plug, BK)
1 x UT AX Button Dual Switch For Aiming Device (BK,SF&3.5mm Plug)
2 x Raid X Style Red/IR Laser Aiming Device DE
2 x WiiTech 92F (T.Marui) Top Gas Version Power-up Loading Nozzle se
1 x Laser Bore Sight Collimator
1 x UT AX Button Switch For Aiming Device (BK, 2.5mm Plug)
1 x Wire Guide System (M-LOK & Keymod, BK, MA Type)
1 x AD Custom CNC M4 Competition Trigger (Anodized, BK, Type A)
1 x Double Bell AK74 Charging Handle
1 x Gate Quantum Trigger (Silver)
1 x MBUS Pro Metal Front/Rear Sights (With marking)
1 x 5KU ST-6 Skeletonized Tube for AK
1 x 5KU Raptor Ambi-Charging Handle For M4 AEG Series
1 x 5KU 5 Position Stock Pipe/Buffer Tube for M4 / M16 AEG Series
1 x Gate Quantum Trigger (Matte Black)
1 x LINK Angled HandStop W/ Cable Management (M-LOK/Keymod, DE)
1 x FAB Style PTK-VTS Combo (DE)
1 x Amoeba External Barrel for Striker Sniper Rifle (AS-OB-003-S)
1 x TD Stubby( BK )
1 x E&C 416 10.5'' Aluminum Outer Barrel (for AEG)
1 x Evolution Aluminum Vertical Grip (Short, Keymod)
1 x Bipod Grip
1 x CowCow AAP-01 Trigger TypeA Black
2 x E&C SI GRIDLOK 8.5'' PDW(AD Custom Marking Ver. )
1 x E&C SI GRIDLOK 11'' PDW(AD Custom Marking Ver.)
1 x Valken Thunder V2 CO2 Sound Simulation Grenade Core Set
1 x ESHOOTER KESTREL V2 BASIC Airsoft ETU (Rear wired)
1 x E&C US Marine M16A4 Full Metal AEG(AD Custom Marking Ver.)
1 x GunsModify 125% SS Recoil Spring Guide Set- G17/G18C BK
1 x CYMA AK-74 Metal Mid-Cap Magazine (150 rds)
3 x Cybergun Colt (T8/ MWS System) MK18 MOD1 GBB Airsoft Rifle
1 x BB Loader (100 rds)
1 x PTS Dead Air Sandman-K Barrel Extension BK
1 x E&C M16VN (AD Custom, Marking Ver.)
1 x Double Bell AK-12 AEG Rifle (Full metal, QD Gearbox)
1 x Double Bell AK74N (Steel, Real Wood, QD Gearbox, 2021 Ver. Two Magazines Ver.)
1 x Double Bell MK12 SPR Mod 1 AEG Airsoft Rifle (Full metal, QD Gearbox)
1 x Double Bell SCAR-SC AEG Rifle (Full metal, QD Gearbox, DE, Two Magaznies Ver.)
1 x AD Custom Bravo M4 10'' M-LOK AEG (Metal-finishing Polymer Body, QD Gearbox, BK)
1 x Dominator™ Air-sealed Chamber for DM870 Gas Shotgun Shell
1 x WE M712 GBB Pistol W/ Stock (BK, KMT Marking Ver, Limited Set)
1 x SF M600C Scout Light With SL07 Scout Dual Switch ( IR Only, 850nm)
1 x SV Through the Heart Patch
1 x UMP9 Let's Make a Baseball Team Patch
1 x Exusai "Battle Angel" Arknights Patch
1 x OWO JDAM Patch
1 x Dess From Above Patch
1 x KAC Rail Cover (4PCS)
1 x PTS Enhanced Polymer Grip - Compact (EPG-C) AEG Dark Earth
1 x MOE Grip (Full Trades Ver., BK)
1 x PTS Enhanced Polymer Grip (EPG) AEG OD Green
1 x WML Gen2 Style LED High Output Flashlight (BK, 400 Lumens)
1 x Tactical UT Hot Button Remote Switch M-LOK, Flashlight, DE
1 x SOTAC X SPECPRECISION Tactical Flashlight Wrap for Surefire M600C, D, DF (Mulitcam)
1 x Sidewinder Stalk Style Helmet Light (4 Colors W/ IR LED, DE)
1 x UT AX Button Switch For M300 M600 Flashlight BK
1 x UT AX Button Switch For M300 M600 Flashlight DE
1 x PTS Dead Air Sandman-L Barrel Extension DE
1 x SF XC2 Pistol Flashlight/ Red Laser (Delux version)
1 x SF M340C Mini LowPro Lighting Flash Lights (BK)
2 x DA EHANCED MUZZLE BRAKE(-14mm) DE
1 x PTS Dead Air Sandman-K Tracer Unit BK
1 x G Style 13.5'' SMR MK16 M-LOK Rail BK
1 x Zparts GHK Mk16 DD GOV 14.5'' Steel Outer Barrel
1 x CYMA AK Contractor C107 Lower CNC Aluminum Airsoft Rail System
1 x AD Custom DD MK18 II 9.5'' BK (Marking Ver.)
1 x Zenitco Style AK74S Lower Handguard
1 x G Style 10'' SMR MK4 M-LOK Rail - OD Green
1 x MI Style Keymod Rail (6061 T6 Aluminum, Steel Barrel Nut, 9'')
1 x CYMA M14 Socom Front Set
1 x CYMA 077 Hangguard (BK)
1 x Army Armament AUG Para AEG W/ 1.5X Scope (OD)
2 x WELL Pro PCC X9 SMG (Gen2, ETU Ver., 30RPS)
1 x WELL Pro WE23-SL Rotary Minigun (Sportline)
1 x WELL MB4420 Spring Sniper Rifle
1 x E&C 417 Heavy Assault Rifle AEG (AD Custom Ver.)
1 x E&C ODIN Style 9.5'' AEG (AD Custom Ver.)
1 x Tactical Mini ModButton Pressure Remote Switch BK (2.5mm plug)
1 x GG Style Forklift Mount Kit Eotech/Rail DE
1 x Tactical Mini ModButton Pressure Remote Switch BK (SF plug)
1 x Matrix Iron Face Padded Lower Half Face Mask W/ Ear Cover(Color:BK)
1 x E&C URG-I MK4 M-LOK 9.5''M4 AEG BK (AD Custom Marking Ver.)
1 x Cyma MP5 SD6 AEG
2 x EMG Noveske N4 (T8/ MWS System) GBB Airsoft Rifle (BK)
1 x E&C XM177E2 (AD Custom, Marking Ver.)
1 x ASG UltraAir Silicone Oil Spray (60ml)
1 x Dominator™ Tactical Fibre Optic Front-Sight Assembly Green
1 x Tac Latch Handles (BK)
1 x B5 Style Handstop Standard (M-LOK, Red)
1 x BCM Gunfighter KAG 1913 (Rail, DE)
1 x LINK Angled HandStop W/ Cable Management (M-LOK/Keymod, BK)
1 x SF SOCOM MINI 2 556 Barrel Extension (DE, 14mm CCW)
1 x E&C M653 (AD Custom, Marking Ver.)
1 x PDI 6.03mm Stainless Steel Precision Tight Bore Barrel (129mm For AAP01)
1 x Double Bell M700 Gas Airsoft Rifle Real Wood Stock (Adjustable Velocity Ver.)
$28,159.68