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Shipping & Returns


General Warranty and Return Policy:


Last Updated: August 31st, 2019

Global Policies (applies to all category based policies):
  1. All sales are final, NO Refund. We only accept exchanges or store credit. If you have any questions for the products we sell, please give us a call, message us on social media, or email us.
  2. We only accept exchanges or store credits within 7 days since the product was purchased in store, or parcel was received by the end user/customer from online orders. The shipping cost of the product and the return shipping to be sent back to us will not be covered for exchange.
  3. If we deem a returned product has been abused by the end user as written within the individual policies below, we reserve the right to refuse repair, or exchange the product. We will not return the product back to the end user unless they pay for the shipping cost to be shipped back. Under this condition, IF we supplied a prepaid return shipping label to the customer earlier on, we may expect the end user to pay for the full price of the prepaid label as well.
  4. We do not guarantee perfect finishing and/or quality of the products we carry; we simply carry what the manufacturer offers us. Depending on the situation, we are capable of testing an airsoft gun before shipping out upon request.
  5. All photos on our website are purely for reference purposes only. Both the packaging and actual product may slightly differ from actuality due to slight changes per batch when procured from manufacturer and/or supplier.
  6. We do not guarantee that the original packaging/box of a product is free from dents or damage. We only guarantee that the product housed within the packaging is of working order and brand new in nature.
  7. All sales are final for products listed as clearance or junk. No warranty is provided under any circumstances whatsoever under said category. Please call or email us at support@airsoftdepot.ca for specific inquiries on clearance or junk items before purchase if unsure.
  8. All sales are also final for consumables and any battery products. Consumables are in regards to products such as (but not limited to) green gas, BBs, silicon oil/grease, and Thunder Bs.

Airsoft Guns:
  1. All airsoft gun sales are FINAL. We do not accept returns of an airsoft gun unless the gun itself is defective.
  2. All airsoft guns* carry a standard, 7 days warranty provided by Airsoft Depot Canada since the day the gun was purchased in store, or parcel was received by the end user/customer from online orders. We encourage customers to test the purchased airsoft gun as soon as possible and contact us within 48 hours of purchase. We only accept exchange for out-of-the-box defective airsoft gun products as long as a replacement of the same product is available. We can only provide a refund if a replacement cannot be provided. Please kindly give us up to 3 business days for a proper response.
  3. *Special instructions bolded or highlighted in red on certain product pages in the product descriptions may override the above rule under this (Airsoft Guns) category.
  4. Any sort of modifications done to the airsoft gun (during the warranty period) internally or externally would automatically void our warranty service. For example, painting your gun, upgrading the internals, or modifying the battery connectors to deans or vice versa with Tamiya connectors and ultimately frying your gun.
  5. Do not attempt to diagnose or repair an airsoft gun if you are faced with an issue/error from the airsoft gun itself. Stop all activity and use of the gun, and report the incident in detail to support@airsoftdepot.ca. Depending on situation and the severity of the matter, we will provide diagnosis and instructions on the issue and/or provide approval for the airsoft gun to be sent back for repair or exchange. Disassembling a newly received airsoft gun voids the warranty.
  6. Assuming the airsoft gun is deemed defective and approved for return to be exchanged or repaired, the end user customer must send it back in its original factory packaging (everything that originally came with the gun such as magazine, instructions booklet, clear plastic bag, etc). The customer is expected to wrap the packaging of the gun in completely opaque wrapping paper or garbage bag and seal well with tape. If certain conditions are met, we may instead provide a prepaid return shipping label and return shipping instructions via email.
  7. If an airsoft gun has been sent/shipped back to us under our approval during the warranty period, the cost of return shipping will be covered as a store credit (assuming a return shipping label was not provided). The store credit can be redeemed and used for future purchases on this website (airsoftdepot.ca). If the airsoft gun has been inspected, repaired, and/or replaced, we will cover the reshipping cost.
  8. If the airsoft gun has been deemed working and not defective upon inspection by our Techs, we will have you pay for the reshipping cost back to your shipping address. If a prepaid return shipping label has been provided with, we will also have you pay for said label as well. The same rule applies if the airsoft gun has been deemed damaged from customer abuse. Customer abuse happens when the end user attempts to repair, modify/tinker/take apart, upgrade the airsoft gun during the warranty period, screws it up, and provides false pretense in regards to the damage itself. Physical damage and mishandling, such as dropping the gun, using low quality Can-Tire/Walmart-tier BBs , or using the wrong rated battery (i.e. using high discharge rate battery on an airsoft gun that s not rated for it) will also count as customer abuse. Abused products do not qualify for any sort of refund or exchange.
  9. Manufacturer included "bonus items" such as, but not limited to cleaning rod, sample bb, bb loader, sling, battery, and charger, are not eligible for warranty. These "bonus items" are included AS IS and are included for testing purposes by the manufacturer. We do not guarantee the proper function of said "bonus items."

Scopes (including red dots):
  1. All scopes (except real steel scopes) are toy scopes, for Aisoft gaming ONLY, NOT for practical shooting
  2. We can not guarantee toy scopes work steel as well as real steel scopes
  3. We can not gurantee toy scopes adjustable as well as real steel scopes

Parts or Gear:
  1. A one-week warranty is only provided for out-of-the-box defective parts or gear products.
  2. We do not guarantee the fitting of the parts/scopes/gears. Please do research or ask up front.
  3. No returns or exchange for all BDUs, shirts, pants, goggles, helmets, and boots/shoes due to hygiene reasons unless it is reported "defective" within 48 hours of purchase. Please kindly do your own research, send us an email, or message us on Facebook for questions on sizing.

HRG Batteries and Chargers Extended Warranty Program
  1. We offer an extended warranty for HRG battery and charger products only of up to 30 days if purchased from Airsoft Depot Canada and its authorised retailers ONLY.
  2. Free one time exchange for defective out of the box items within 30 days of purchase or when parcel is received from Online Orders.
  3. Any signs of end user abuse such as intentional or unintentional damages are not covered by this Warranty Program and voided.
  4. Examples of abuse but not limited to would be damage caused from dropping it from the air, allowing it to be noticeably bent, dented or scraped, wrong connectors plugged or upside down, or allow it to be operated/charged in a bad environment (near a heat source, damp area).
  5. Customer is to send clear photos of 5~6 sides of the issues itself or a video of it for us to be inspect and approve the replacement.
  6. The Customer is only responsible for both shipping and return shipping if there is nothing wrong with the HRG battery and chargers themselves.
  7. Airsoft Depot Canada offers basic troubleshooting for all HRG batteries and chargers bought at authorized retailers via Online Support Center at: support@airsoftdepot.ca. Please give us up to 7 days for a proper response. Please and Thanks.

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1 x Tac-Sky PRC-148/152/163 Dummy Antenna
1 x HL Style Headset W/ Noise Cancelling/Sound Pickup PINK
1 x Tac-Sky RAC Tactical Headset for ARC Rail Helmets DE
1 x Earmor S03 Silicone Gel Earmuffs Headset Accessories for M31/M32/M31H/M32H Headset
1 x Ztactical FBI Style Acoustic Headset (Motorola One Pin)
1 x Earmor M32H MOD4 Headset for FAST Helmets (2022 Ver., GY)
1 x Ztactical Comtac II
1 x Earmor M51 PTT (Kenwood 2 Pins)
1 x Matrix SORDIN Headset For Helmet (Basic Ver., Tan)
1 x HL Style Headset W/ Noise Cancelling/Sound Pickup MC
1 x Tac-Sky Team Wendy Helmet Mount For COMTAC BK
1 x HL Style Headset W/ Noise Cancelling/Sound Pickup FG
1 x EARMOR M13 MTEK M-LOK Helmet Rails Adapter Attachment Kit
1 x EARMOR M11-Peltor ARC Helmet Rails Adapter Attachment Kit
1 x Tac-Sky MTEK Helmet Mount For COMTAC BK
1 x Earmor M32H MOD4 Headset for FAST Helmets (2022 Ver., FG)
1 x EARMOR M11 ARC Helmet Rails Adapter Attachment Kit
1 x JUNK Well M11 Gas Magazine (32 Rounds)
2 x Tactical UT Hot Button Remote Switch (Picatinay, 2.5mm plug, BK)
1 x Mad Hatter Classic Hat Red
1 x Tactical Mini ModButton Pressure Remote Switch BK (3.5mm plug)
1 x FMA Modlite ModButton Lite (2.5mm Plug, DE)
1 x Tactical UT Hot Button Remote Switch (Picatinay, 3.5mm plug, BK)
1 x HRS PEQ-15 Class I IR Laser Aiming Device (DE)
1 x Laser Bore Sight Collimator
1 x Multi-Angle Rotation ARC & EXFIL Rail Adapter Suspension for Earmor, Walker, & HL Series Headsets DE
1 x Multi-Angle Rotation ARC & EXFIL Rail Adapter Suspension for Earmor, Walker, & HL Series Headsets BK
1 x Earmor M32 MOD3 Tactical Headset (2022 Ver., CB)
1 x Ztactical TEA Style PTT (Motorola Single Pin)
1 x Tac-Sky AN/PRC152 Radio Military Harris Case W/ 6 Pins U94 PTT
1 x EARMOR M12 EXFIL® Helmet Rails Adapter Attachment Kit
1 x Ztactical Combat Series PTT (Motorola Single Pin)
3 x Tactical UT Hot Button Remote Switch MLOK&Keymod, 3.5mm plug, BK
1 x ACM L3 NGAL Red Laser W/LED Flashlight (Aluminun Version, DE)
2 x FUSION Style ModButton Swtch&Mount For M300,M600 BK (2.5mm)
2 x Tactical UT Hot Button Remote Switch MLOK&Keymod, 2.5mm plug, BK
1 x UT AX Button Dual Switch For Aiming Device (BK,SF&3.5mm Plug)
1 x ET OGL Aiming Device(Red&IR Laser&LED)(Aluminum, BK)
1 x FMA Remote Pressure Switch for Laser Devices (Style: Crane Plug / Black)
1 x ACM LA-5C PEQ15 Red/IR Laser/LED Weapon Light (BK)
1 x Raid X Style Red/IR Laser Aiming Device BK
2 x ACM LA-5C PEQ15 Red/IR Laser/LED Weapon Light (DE)
1 x Sotac X300/X400 Remote Dual Switch Assembly BK
2 x SHS AEG 6.03MM Precision Inner Barrel Stainless Steel - 510mm
2 x SHS AEG 6.03MM Precision Inner Barrel Stainless Steel - 400mm
2 x FAST FTC Style Magnifier Mount For G43 BK
2 x Adjustable Tactical Light Mount(1'' Diameter)
2 x 45° RMR Mount For Geissel 1.93 Scope Mount
2 x G Style Super Precision 1.93" Rifle Scope Mount DE
2 x Offset Mount for M600C/M300A
2 x RA Steel CNC Trigger Set (for WE SCAR)
2 x FAST LPVO Scope Mount 30mm Scope Rail Mount - BK
2 x Classic Army Metal Mount Base For M14 Series (works with Cyma after modifying)
2 x GG Style Forklift Mount Kit Eotech/Rail DE
3 x Army Staccato RMR Mounting Plate
2 x FUSION Style LightWing Adapter-Right BK
1 x GHK AKM / GKM-08 Low Muzzle Velocity Nozzle
1 x WiiTech Enhanced Loading Nozzle Assembly for WA
1 x 5KU Cmore Mount For HiCapa Type 4 SV
1 x 30mm L Mount for Red Dots / Rifle Scopes
2 x UT AX Button Switch For Aiming Device (BK, 2.5mm Plug)
1 x Tactical Mini ModButton Pressure Remote Switch BK (2.5mm plug)
1 x UT AX Button Switch For Aiming Device (DE, 2.5mm Plug)
1 x MHI Dad Hat BK
2 x UT AX Button Switch For Aiming Device (BK, 3.5mm Plug)
1 x FMA LAB PEQ-NGAL LED Light + IR Red Laser BK
1 x A&K STW Lower Gearbox Assembly for STW Airsoft Training Rifles
1 x FMA LAB PEQ-NGAL LED Light + IR Red Laser DE
1 x Legion Baseball Cap (BK, Gold)
1 x Mad Hatter Classic Hat BK
1 x Wire Guide System (M-LOK & Keymod, BK, MA Type)
1 x ACM L3 NGAL Red Laser W/LED Flashlight (Aluminun Version, BK)
1 x Wire Guide System (M-LOK & Keymod, DE, MA Type)
1 x Picatinny WireGuide System Cable Management Clip
2 x Tactical Mini ModButton Pressure Remote Switch DE (2.5mm plug)
2 x Raid X Style Red/IR Laser Aiming Device DE
1 x ET OGL Aiming Device(Red&IR Laser&LED)(Aluminum, DE)
1 x Sotac Vilcox 4 Hole Shround P/N (BK)
1 x FMA High Cut Fast Hemet Cove (DE, Large)
2 x 5KU Cmore Mount For HiCapa Type 4 BK
2 x FAST Style Tactical Riser Rail Mount BK
1 x Armorer Works HX Sight Mount Kit
1 x CD LCS MK1 M-LOK Switch Mount
1 x AIMO Metal QD 25.4-30mm RDS Mount For AK Series
1 x Double Bell G Series Competition Upgrade Kit
2 x PPS M870 Magazine Tube Fixed Bar
1 x PTS Enhanced Sling Plate – Modular Gen 2 (ESP-M2) GBBR
1 x Dropwing Adaptive Light Mounts
1 x M10 Style Fission Scope Mounts
1 x CNC Steel Sear( For WA )
1 x AD Custom P320 RMR/SRO/Doc sight Mount Plate
1 x AD Custom 2011 Hicapa RMR Mount Base (TM, JAG ARMS, Army etc)
1 x RA Adaptor for WE M4 GBB
1 x GHK M4 Low Muzzle Velocity Nozzle
1 x M-LOK SCOUT LIGHT PRO M-LOK MOUNT For Surefire Scout Light
1 x Madbull Stainless Steel 6.03mm Tightbore Barrel - 509mm
1 x PPS M870 Steel Right/Left Fork
1 x AD M300/600 Offset Mount (M-LOK & Keymod, DE)
1 x AIM MP5 Low Mount
1 x AK Rear Sight Rail Mount
1 x G Style Super Precision 1.93" Rifle Scope Mount BK
1 x MI AK Tactical Railed Scope Mount (BK)
1 x GG Style Forklift Mount Kit T1/T2 DE
1 x GG Lerna Style Mount Kit For Eotech
1 x Fast LPVO Mount With RMR/T1/T2 Offset Mount
2 x GG Style Forklift Mount Kit T1/T2 BK
1 x ASP Sling Attachment Point (GBBR)
2 x FMA One Oclock Offset Mount (DE)
1 x Night-Evolution Low Drag Mount for T1 and T2 (AO1780)
1 x RA steel CNC firing pin (FOR WE SCAR H)
2 x G style Precision 1.93'' High Mount For T1/T2 Red Dot
1 x AD M300/600 Offset Mount (M-LOK & Keymod, BK)
1 x SHS AEG 6.03MM Precision Inner Barrel Stainless Steel - 285mm
1 x G style Precision 1.93'' High Mount For MRO Red Dot
2 x RA steel CNC trigger assembly (FOR WE SCARH)
1 x Double Bell Bolt Set for 98K Shell Ejecting Rifle (Gas Ver.)
1 x Vltor Style Buffer Tube (for WA GBBR)
1 x FAST Style Micro Mount AP T1/T2 Red Dot Riser DE
1 x 5KU AK Scope Mount For T1/T2 Micro Red-dot
1 x Double Bell Bolt Set for 98K Shell Ejecting Rifle (Spring Ver.)
1 x Steel Valve Lock For WA M4
1 x Cyma AK QD Side Mount
1 x G&P WA Reinforce Spring
2 x ARES Flashlight / Laser system Mount for Keymod
2 x EG LEAP Mount For T2/T1/REMO etc
1 x M16 M4 AR15 Carry Handle 20mm Weaver Rail
1 x SHS AEG 6.03MM Precision Inner Barrel Stainless Steel - 300mm
1 x G&P WA Bolt Buffer
1 x ARES Bipod Mount for Keymod
1 x RA steel CNC firing pin base (FOR WE SCAR H)
1 x EG LEAP Tactical 1.93'' Mount for Aimpont T1/T2
1 x SHS AEG 6.03MM Precision Inner Barrel Stainless Steel - 455mm
2 x FAST Style Micro Mount AP T1/T2 Red Dot Riser BK
1 x GHK M4 Standard Muzzle Velocity Nozzle
2 x SHS AEG 6.03MM Precision Inner Barrel Stainless Steel - 363mm
2 x SHS AEG 6.03MM Precision Inner Barrel Stainless Steel - 450mm
1 x Modify Air Seal Nozzle for PSG-1 Series
1 x Modify Air Seal Nozzle for Classic Army/ ECHO1 SCAR Series
1 x Modify Anti-reverse Latch
2 x SHS Speed-Up Gear Set for V2/3 AEG GENIII (18:1, CL14002)
1 x Modify Tappet Ver. 3
1 x Modify Modular Gear Set 7mm Ver.2/Ver.3, Speed 16.32:1
1 x Modify Modular Gear Set 6mm Ver.2/Ver.3, Speed 16.32:1
1 x Well Pro 2800RD Magazine For WE23-X/Plus/H MINIGUN
2 x BB Loader (100 rds)
2 x WELL Pro PPK-20 SMG (Advance Ver., 30RPS, Steel Upper Cover)
1 x Valken Thunder V2 CO2 Sound Simulation Grenade Core Set
2 x PTS Enhanced Polymer Magazine ONE (EPM1) 250 rd AEG Midcap Tan
1 x CYMA AK-74 Metal Mid-Cap Magazine (150 rds)
2 x CowCow AAP-01 Trigger TypeA Black
1 x PPS Hop Up Rubber Buking For GBBR
2 x Valken Metal Propane Adapter
1 x GunsModify 125% SS Recoil Spring Guide Set- G17/G18C BK
1 x Element Ball Bearing Metal 7MM
1 x 5KU STI Style Magwel For Hicapa 5.1 Blue
1 x Armorer Works HX Competition magazine Release Button - Silver
1 x Armorer Works HX Thumb Safety (Left & Right) Black
1 x AW Hi-Capa 5.1 Hammer Set for AW / WE Hi-Capa Series ( Silver )
1 x ACM Aluminum PERST-4 Aiming Laser PEQ Green/IR Laser
1 x 5KU Aluminum STI 2011 Style Magazine Base for Hi-Capa (BK)
1 x ARMY ARMAMENT TTI Sand Viper Airsoft Magazine Base
1 x E&C Magazine Inlet Valve for E&C G17 G18C G19 Gen3 Gen5 G19X GBB
1 x Emerson Invisible Kneepad Gen3
1 x PDI Raven 6.01 Steel Tightore Barrel For Pistol (113mm)
1 x PDI 6.01mm Stainless Steel Precision Tight Bore Barrel (97mm)
1 x SK Pistol 6.02 Tightbore Inner Barrel For TM M92
1 x E&C G Series Loading Nozzle (For E&C/TM G18)
1 x Army Glock Hammer Assembly
1 x Wii Tech Glock (T.Marui) CNC Steel Enhanced Sear
1 x Bell Glock Series Nozzle Housing Set (TM, Bell Compatible)
1 x HM Flux Style Brace w/ holster set For Glock GBB Series
1 x Well G296A Full Metal 6mm CO2 Swing Out Revolver (Black)
1 x WELL Pro WE07 M4 SBR AEG (Gen2, ETU Ver., 30RPS)
1 x M-LOK & Keymod Offset Picatinny Rail Mount (M300/600 Ready,DE)
1 x SMR 416 Offset Flashlight Mount (For M300,M600, BK)
1 x Riser Mount For Aimpoint T1
1 x Sotac Flip Mount Riser Set For Eotech (BK, Flip To Left)
1 x Tactical Dual Side Scout Mount (M-Lok)
1 x T5028 Tactical Mount (Dia. 30mm/25mm)
1 x Tactical Offset Optic Mount For RMR/T1/T2/SRO
1 x S&T M1903A3 Scope Mount
1 x WiiTech One-way Bearing Piston Head (for Wii Tech gas cylinder)
1 x VFC High Speed AEG Piston (Metal Teeth)
1 x Maple Leaf MR 70 degree AEG Hop-Up Rubber
1 x AD Custom Bravo M4 10'' M-LOK AEG (Metal-finishing Polymer Body, QD Gearbox, BK)
1 x A&K M16A4 STW Airsoft Professional Training Weapon
1 x Double Bell AK74N (Steel, Real Wood, QD Gearbox, 2021 Ver. Two Magazines Ver.)
1 x Snow Wolf M1A1 Thompson AEG
1 x SW 210 rds Magazine for Thompson M1A1 AEG (XX Type)
1 x E&C Ver. 2 Cylinder Complete Upgrade Set
1 x 4UANTUM Friction Pro-High Performance Hop Up Rubber Bucking (GBB)
1 x PTS Enhanced Polymer Stock (EPS) BK
1 x SF X400 Tactical LED Pistol Light w/ Red Laser BK
1 x PTS Enhanced Polymer Magazine (AEG, BK, 2023 Ver.)
1 x PTS Enhanced Polymer Magazine ONE SHORT (EMP1) 170 rd Midcap BK
1 x Ztactical U-94 Style PTT (Kenwood 2 Pin)
1 x EmersonGear 22cm Suppressor Cover (Genuine Mulitcam)
1 x AW Custom 50 Round Gas Magazine for TM/WE/VX G Series Pistols
1 x PTS Enhanced Polymer Magazine ONE (EPM1-S) Short 170 rd AEG Midcap BK
1 x Motor Pinion Gear (O Shape)
1 x SHS New Type SR-25 Gear set
1 x SHS Speed-Up Gear Set for V2/3 AEG GENIII (16:1, CL14008)
1 x Modify Modular Gear Set 7mm Ver.2/Ver.3, Torque 21.6:1
1 x Matrix Glock Pistol Foam Case BK
1 x WELL MB02 VSR-10 G-SPEC Bolt Action Airsoft Sniper Rifle W/ Bipod&Scope
1 x WELL MB4420 Spring Sniper Rifle
2 x Army Pistol Thread Adapter (11mm CW)
1 x Matrix TTI Pistol Foam Case BK
1 x John Wick Continental Gold Coin
1 x DIY Classic 1911 Pistol Model
1 x ESHOOTER KESTREL V2 MOSFET FOR V2 GEARBOX (Bluetooth ready, Rear wired)
1 x 16340 CR123A Rechargeable Battery (3.7V, 750MAH)
2 x PERUN V2 Optical Mosfet - Rear Wired
1 x Tokyo Marui 7.2V 500mAh Battery
1 x E&C EC-17 Gen 5 GBB Airsoft Pistol
1 x Surefire CR123A 3V Battery
1 x PTS Dead Air Sandman-K Tracer Unit DE
1 x SHS Shim Set
1 x WELL Pro WE23-SL Rotary Minigun (Sportline)
1 x Valken 0.20g ACCELERATE Premium Grade BBs 5000ct
1 x Valken 0.20g Bio ACCELERATE Premium Grade BBs 5000ct
1 x WELL Pro PCC X9 SMG (Gen2, ETU Ver., 30RPS)
1 x WE TECH TT33 Full Metal GBB Pistol(BK)
1 x Inline Scout Pro Mount M-LOK & Keymod For M300/600 Series
1 x Army Armament Extended 1911 Magazine W/Base Pad
1 x EMG/Army Armament R611 Staccato Licensed XL 2011 GBB Airsoft Pistol
1 x Army Armament TTI Combat Master Airsoft GBB Pistol (High Grade, Steel Parts Ver.)
1 x Army Armament R36K GBB Rifle (Two Magazines Ver.)
1 x 10x each fluorine O-RING for GBB gun&Magazine W/Silicon Oil
1 x Army Armament Steel Slide Stop/Safety Spring and Plunger for 1911/Hi-capa GBB
1 x Army Ambidextrous Thumb Rest For Glock
1 x MK18 Comp M2 Mount For Aimpoint M2/M3
1 x WE-TECH X3400 Airsoft Shooting BB Chronograph (Green)
1 x Modify Safety Catch for Marui M16 series
1 x Modify Cut Off Lever Ver.2 (Steel)
1 x Maple Leaf Autobot 50 degree GBB/VSR Hop-Up Rubber
1 x Army Armament Pit Viper Rear Sight
1 x Bell 1911 Rubber Parts Set (For 1911 Series GBB Pistol)
1 x 5KU Staccato Magwell For Hicapa (Red)
1 x 5KU Stainless Steel Extended Slide Stop For Marui Hi Capa Airsoft GBB
1 x Bell 1911 Feed Lip (Tokyo Marui compatible)
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$17,492.92